Frequently Asked Questions
Everything you need to know about PreSonus products, shipping, and technical support.
What is the standard shipping timeframe for studio hardware?
Most in-stock hardware, including audio interfaces and studio monitors, ships within 1-2 business days. Delivery typically takes 3-7 business days depending on your location.
Do PreSonus hardware products come with a warranty?
Yes, all new PreSonus hardware products include a limited one-year warranty that covers defects in materials and workmanship under normal use.
How do I access my bundled software like Studio One?
Once you register your hardware serial number in your My.PreSonus account, all included software downloads and license keys will be available in your user portal.
What is your return policy for audio equipment?
We offer a 30-day return policy for hardware in its original packaging. Please note that opened software and digital licenses are non-refundable once the product key has been redeemed.
Do you offer technical support for setup and troubleshooting?
Absolutely. We provide comprehensive online documentation, video tutorials, and a dedicated technical support team accessible through your My.PreSonus account ticket system.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and financing options through select third-party providers at checkout.